Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept M-PESA payments on delivery. Rest assured, your payment information is handled with the utmost security.

Do you offer warranties on your products?

Yes, we offer warranties on all our products to ensure our customers' peace of mind. Each product comes with a standard manufacturer warranty, and we also provide extended warranty options for additional coverage.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines.

Do you offer free shipping?

Yes, we offer free shipping on orders above Ksh. 5000. Please check our shipping policy for more details on eligibility and delivery timeframes.

Didn't find what you were looking for? Feel free to contact us at any time.